The UBC Pharmacists Clinic is a university-affiliated, pharmacist-led patient care clinic that is one of the first of its kind in North America, offering a unique health care environment that integrates the commitment to the best in patient care with teaching and a living lab environment that supports health service innovation and research.
Milestones
| Nov 2013 | First patient received care |
| Aug 2014 | First undergraduate student completed an education rotation |
| Sep 2015 | First practice research project started |
| May 2016 | Start of on-going collaboration with First Nations Health Authority and First Nation communities |
| Jan 2017 | First issue of Our Practice newsletter published |
| Jun 2018 | Milestone - 10,000 patient care appointments |
| Jan 2019 | Clinic receives Quality Award from the BC Patient Safety and Quality Council |
| Mar 2020 | 100% virtual service implemented (due to COVID-19) |
| Oct 2020 | Start of Pharmacists in Primary Care Network (PCN) Program |
| Sep 2021 | Milestone – 20,000 patient care appointments |
Services
- Patients access service by referral from a health care professional or by self-referral
- Five models of patient care:
- Consultation Model – patients receive care from a pharmacist located at the UBC Clinic site.
- Co-Located Model – patients receive care from a pharmacist located in a medical practice.
- Telephone – patients receive care from a pharmacist by telephone.
- Telehealth – patients receive care from a pharmacist by secure telehealth/videoconference.
- Community-Based – patients in remote communities receive care from a pharmacist by telephone, telehealth and at in-person community visits.
- Comprehensive medication management service includes:
- Reconciliation and review of all prescription non-prescription, supplement and natural health products.
- Education and information for patients, caregivers and family members.
- Identification and resolution of drug therapy problems via detailed action plans and recommendations.
- Collaboration with patients and their health care team, including physicians and other pharmacists.
- Follow-up of patient progress with medications to optimize outcomes.
- Group education events, outreach education and health awareness initiatives.
Teaching
- An experiential education site for pharmacy students (undergraduate, residency and graduate)
- Supports the academic program by connecting learners to practice with experiential education, course resource materials, course participation, case studies and other initiatives.
Research
The Clinic is a living laboratory and site for pharmacy practice, education and health outcomes research. Results of the first large-scale research project called for Cardiovascular Assessment and Medication Management by Pharmacists at the UBC Site (CAMMPUS) were published in January 2019. Additional publications available here.
Physical Space
Location:
- Mezzanine level of the Pharmaceutical Sciences building, UBC Vancouver Campus
Hours:
- Monday to Friday, 9:00 a.m. – 4:30 p.m.
- Closed weekends and statutory holidays
Rooms:
- 16: 5 consultation rooms, 5 offices, 2 administrative spaces, 2 meeting rooms, 1 reception area, 1 utility room
- Consultation rooms are equipped with:
- electronic medical record and pharmacy software;
- physical assessment equipment;
- access to CareConnect, Excelleris and point of care equipment for lab values to monitor patient progress; and
- audiovisual equipment that can be activated for teaching purposes.
Funding
- The clinic is fully funded by the Faculty of Pharmaceutical Sciences, grants and program funding from the BC Ministry of Health and First Nations Health Authority.
- The Clinic is not a for-profit enterprise.
- General services are provided at no cost to patients.
- Patients may be charged for extra supplies, when needed, when not funded elsewhere.