The UBC Pharmacists Clinic is a university-affiliated, pharmacist-led patient care clinic that is one of the first of its kind in North America, offering a unique health care environment that integrates the commitment to the best in patient care with teaching and a living lab environment that supports health service innovation and research.
|Nov 2013||First patient received care|
|Aug 2014||First undergraduate student completed an education rotation|
|Sep 2015||First practice research project started|
|May 2016||Start of on-going collaboration with First Nations Health Authority and First Nation communities|
|Jan 2017||First issue of Our Practice newsletter published|
|Jun 2018||Milestone - Over 10,000 patients received care|
|Jun 2018||Minister of Health announces funding to expand Clinic service model across province|
|Jan 2019||Clinic receives Quality Award from the BC Patient Safety and Quality Council|
|Apr 2019||Clinic featured in Innovation in Primary Care report|
|Mar 2020||100% virtual service implemented (due to COVID-19)|
|Oct 2020||Start of Pharmacists in Primary Care Network (PCN) Program|
- Patients access service by referral from a health care professional or by self-referral
- Five models of patient care:
- Consultation Model – patients receive care from a pharmacist located at the UBC Clinic site.
- Co-Located Model – patients receive care from a pharmacist located in a medical practice.
- Telephone – patients receive care from a pharmacist by telephone.
- Telehealth – patients receive care from a pharmacist by secure telehealth/videoconference.
- Community-Based – patients in remote communities receive care from a pharmacist by telephone, telehealth and at in-person community visits.
- Comprehensive medication management service includes:
- Reconciliation and review of all prescription non-prescription, supplement and natural health products.
- Education and information for patients, caregivers and family members.
- Identification and resolution of drug therapy problems via detailed action plans and recommendations.
- Collaboration with patients and their health care team, including physicians and other pharmacists.
- Follow-up of patient progress with medications to optimize outcomes.
- Group education events, outreach education and health awareness initiatives.
- An experiential education site for pharmacy students (undergraduate, residency, graduate) and others
- Supports the academic program by connecting learners to practice with experiential education, course resource materials, course participation, case studies and other initiatives.
The Clinic is a living laboratory and site for pharmacy practice, education and health outcomes research. Results of the first large-scale research project called for Cardiovascular Assessment and Medication Management by Pharmacists at the UBC Site (CAMMPUS) were published in January 2019. Additional publications available here.
- Mezzanine level of the Pharmaceutical Sciences building, UBC Vancouver Campus
- Monday to Friday, 9 a.m. – 4:30 p.m.
- Closed weekends and statutory holidays
- 16: 5 consultation rooms, 5 offices, 2 administrative spaces, 2 meeting rooms, 1 reception area, 1 utility room
- Consultation rooms are equipped with:
- electronic medical record and pharmacy software;
- physical assessment equipment;
- access to CareConnect, Excelleris and point of care equipment for lab values to monitor patient progress; and
- audiovisual equipment that can be activated for teaching purposes.
- The clinic is fully funded by the Faculty of Pharmaceutical Sciences, grants and program funding from the BC Ministry of Health and First Nations Health Authority.
- The Clinic is not a for-profit enterprise.
- General services are provided at no cost to patients.
- Patients may be charged for extra supplies, when needed, when not funded elsewhere.
- Administrative team: director, asst. director, manager, research coordinator, patient support/receptionist (5 FTE)
- Clinical team: clinical pharmacists (5.2 FTE)
Statistics (to March 31, 2021)
|Fiscal year (Apr-Mar)||Cumulative|
|Months in operation||89|
|Clinical Pharmacists*||5.2 FTE|
|Referral Source||64% physician, 36% other (pharmacist, hospital, patient self-referral)|
|Service Model||68% consultation, 32% co-location|
* FTE = full time equivalent
** most patients have multiple appointment